Rimshot...
maybe you ought to install this practice in your office.
Morning meeting.............ok guys/gals I have some diagrams here so that you know exactly what your doing today. Sheila see how the diagram shows the phone being picked up and placed by the ear so that you can hear what the caller has to say, that is what I want you to do today etc etc etc
The next day, you get the same diagrams but now you can say. Congratulations to Sheila, she picked up the phone as per the diagram over 50 times yesterday, well done sheila
Might try it in my office come to think of it...................Anybody know what is good for bruising lol